Shipping, Returns & Warranty

SHIPPING

Orders are carefully packed and dispatched within 24 hours of purchase. Once your order has shipped, you’ll receive tracking details so you can follow your package every step of the way.

Estimated delivery: 7–14 business days

30-DAY TRANSFER-PROOF GUARANTEE

We don’t just think you’ll love Shimma™ — we guarantee it.

Try Shems™ for a full 30 days, completely risk-free.

Worried about the product transferring onto your clothes? We understand. That’s why every bottle is backed by our Transfer-Proof Guarantee.

Our black seed oil formula is designed to absorb into your skin rather than sit on the surface, helping Shimma™ stay where it belongs — on your skin, not your clothes.

HOW TO START A RETURN

To start a return, simply email contact@shems.com within 30 days of receiving your order. Once your return is on its way back to us, we’ll process your refund.

Refunds are issued to your original payment method within 5–10 business days after we receive your returned item.

RETURN CONDITIONS
• Items must be returned in their original packaging.
• Items should be returned in reasonable condition.
• Used products are eligible under our Transfer-Proof Guarantee, we understand that trying the product is the whole point of the guarantee.

We want you to feel completely confident trying Shems™. If it doesn’t live up to our transfer-proof promise, we’ll make it right.